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NovaStor » Network Backup » NovaNET
NovaNET Technical Support & Compatibility

Welcome to NovaStor's NovaNET Technical Support & Compatibility page. NovaStor technical support is available from 8:00 A.M. to 5:00 P.M. (Pacific Time), Monday through Friday. NovaStor products come with 30 days of free support for all registered users during normal business hours.

Telephone support is available for Maintenance Agreement holders, and on a per-instance basis for registered NovaNET users. Please have your serial number ready when you call. Per-instance technical support is available for purchase via phone or online by logging in and clicking "View Previous Orders & Registered Products". If you don't have an online account, please register your product now or contact your NovaStor Sales Representative for more information on our paid support options.


Support Topics
Product Compatibility / Requirements
Pentium or higher CPU
256 MB RAM required, 512 MB recommended
Minimum 400 MB free disk space
20 GB recommended for Master Server
Internet Explorer 6 or higher

Operating Systems
Windows Server 2003 Standard / Enterprise / Storage Server SP 1/R2 (32/64 Bit)
Windows Server 2003 SBS SP1, Windows 2003 SBS SP 1 (32/64 Bit),
Windows XP Professional SP 1, 2;
Windows 2000 Server/Advanced Server/SBS/Professional SP4,
Windows Vista Home Basic/HomePremium/Business/Enterprise/Ultimate (32/64 Bit)*,
Linux RHEL 4 AS, ES, WS SP 1, 2, 3 (32/64 Bit),
Linux RHEL 3 AS, ES, WS SP 1 - 8 SLES 10 (32 / 64 Bit), SLES 9 SP 2, 3 (32/64 Bit),
Ubuntu/ v6.06/7.04/7.10 (Desktop/Server),
XUbuntu/ v6.06/7.04/7.10 (Desktop/Server),
KUbuntu/ v6.06/7.04/7.10 (Desktop/Server),
CentOS 4.3/5.0,
Fedora 6/7,
openSuSE 10.1/10.2/10.3,
Netware 6.5 / Netware 6.5 SBS SP 3, 4a, 5, Netware 6 / Netware 6 SBS SP 4,5
* Linux Servers must be running kernel 2.4 through kernel 2.6

NovaNet Manuals

Get Acrobat Reader English language documentation is included with the program file.

NN10 DocumentationNovaNET 11 International Languages Documentation
64122KB - zip file
NN10 DocumentationNovaNET 11 Datasheet
134KB - pdf file

NovaNET 10
NN10 DocumentationNovaNET 10 International Languages Documentation
29535KB - zip file

Open File Manager
OFM ManualOpen File Manager Manual
576KB - Adobe PDF
OFM Manual NSSOpen File Manager for NetWare 6.x NSS
12KB - Adobe PDF

Multiple Language Manuals - Version 9.x

Patches and Updates

NovaNET 11 Cutomers:
Download the Latest NovaNET 11 Service Pack

Patches for Previous Versions:

DownloadDownload the Latest Service Packs for Version 10

DownloadDownload the Latest Service Packs for Version 9.x

DownloadDownload the Latest Service Packs for Version 8.5x

DownloadDownload the Disk Configuration Wizard for NovaNET 8.5 / 9.0

DownloadDownload the Latest Tape Drive Tables
Technical Tips and Troubleshooting
INSTALLATION

FAQ's - Common Questions and Answers

Unlocking the Eval

Installing NovaNET on Linux RedHat 5

Backup-to-Disk Limitations (D2D2Many Option)

Quick Install Guide

Adding Devices to NovaNET

Installing SQL and MS Exchange options in NovaNET

New SQL Connector in NovaNET 9 SP5a

Configuring NovaNET for SNAP Server Backups

Backing up to Hard Drives using NovaNET Disk Support

Backing up to CDR media using NovaNET Disk Support

Backup of Windows 2000 DHCP Server Database

Restoring a Microsoft Exchange 2000/2003 Database

How to Manually Change DataBase Storage Server

How to print a Diagnostic Report with NovaNET

Windows Firewall Issues

More Firewall Issues

Increase Tape Drive Performance

Linux and IDE CDROM mount issues

 GENERAL

WarningImportant Message for Windows
2000 Users

About NovaNET 11
Service Pack 1

About NovaNET 10
Service Pack 3A

All About NovaNET 9
Service Pack 7D

NovaNET Wildcard Support

Running NovaNet via Command Line

NN8's COMMAND Option

DOS Client Protocol Support

Database Statistics

Download the updated tape drive tables

NovaNET Tape Drive Table

Simple 5 Tape Rotation

Microsoft Exchange Module Does Not Appear

Autoloader Inventories

Library/Autoloaders with multiple controllers

Damaged or Corrupt Media

Appending backup sets beyond tape #1

MAC Files

FORUMS

NovaNET User Forum

NOVELL

NetWare 6 SP3 fix for NovaNET 9.0

NetWare 5.1 SP6 update for NovaNet 8.5 / 9

NetWare and Open File Manager

NetWare License Agreements (MLA/CLA)

NovaNET and Novell Intranetware 4.11 Tech Bulletin

NetWare 3.12 Anomalies

NovaNET and SFTIII

OPEN FILE MANAGER

Previous Open File Manager Versions

Open File Manager and Symantec Antivirus or NetShield

Un-installing Open File Manager v8.1

NetWare and Open File Manager

ERROR CODES

Finding [Build Numbers] for NovaNET

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